FAQ

Add the items you'd like to your cart and follow the checkout steps. You'll receive an order confirmation email as soon as your payment is processed.

We accept Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB and UnionPay, as well as Shop Pay, PayPal, Apple Pay and Google Pay. Apple Pay and Google Pay appear only on compatible devices. Full details are in our Payment Policy.

Contact us as soon as possible at support@woodandcast.com with your order number. We'll do our best to update or cancel it, but we can't guarantee a change once processing or fulfillment has begun. Once an order has shipped, it falls under our return policy below.

We currently ship to eligible addresses in the contiguous United States, excluding Alaska, Hawaii and U.S. territories, and in Canada, with the exception of the province of Quebec, where we do not deliver. Some remote regions, territories, military addresses, and P.O. boxes may not be eligible for all delivery methods.

Orders are processed within 1–3 business days. After that, estimated delivery is generally 5–9 business days for both the U.S. and Canada. Total time from order placement to delivery is typically 6–12 business days. These are estimates, not guaranteed delivery dates. Delays can happen due to carrier congestion, weather, customs checks, or high-volume sales periods.

Standard shipping is $6.95 USD for U.S. orders (free on orders of $75 USD+) and $5.95 CAD for Canada orders (free on orders of $85 CAD+). The applicable rate is always shown at checkout before you pay.

Once your order ships, we'll send a tracking link to the email or phone number used at checkout. Tracking can take a few business days to start updating, so don't worry if there's no movement right away.

Items in the same order may ship from different facilities, so your order can arrive in more than one parcel, on different dates, each with its own tracking number. You won't be charged extra shipping because of this.

Email support@woodandcast.com immediately. We'll try to correct it, but we can't guarantee a change once your order has started processing or shipping.

Check around your property and any safe drop-off spot, ask household members or neighbors, and check the carrier's delivery photo if available. Some carriers update tracking before the parcel is actually placed, so give it until the end of the day. If you still can't find it, contact your local carrier, then reach out to us at support@woodandcast.com with your order number and we'll help investigate.

A parcel isn't automatically considered lost just because tracking stopped updating. If there's no delivery well beyond the estimated window, contact us and we'll investigate with the carrier before approving a replacement or refund. If an item arrives damaged, keep the product and all packaging, and email support@woodandcast.com with photos of the outer parcel, the shipping label, the packaging, and the damaged item. Approved claims are handled under our return policy below.

You can return items within 30 days of delivery for a refund. Items should be unused and in their original packaging.

Return shipping is the customer's responsibility, unless the return is due to our error or a damaged/defective item.

Email support@woodandcast.com with your order number within 30 days of delivery, and we'll send you return instructions.

Refunds are processed within 10 business days of receiving your return, back to your original payment method. Please allow a few extra business days for your bank or card provider to post it to your account.

We don't offer direct exchanges. If you'd like a different item, return the original within 30 days of delivery, where eligible, and place a new order. Email us at support@woodandcast.com to start your return.

Care needs vary by material: glass, ceramic, cast iron, and wood each require different handling, and specific instructions are listed on each product page. As a general rule, hand-wash pieces with gold detailing, painted glazes, or wooden handles to protect their finish, and avoid abrasive scrubbers on glazed or hand-finished surfaces.

We recommend hand-washing to protect glazes, wooden handles, and decorative finishes. Avoid abrasive scrubbers and prolonged soaking. See our Materials & Care guide for care tips by material.

Email us at support@woodandcast.com or call +1 (307) 500-4643. We respond within 24 hours on business days.

Our customer service team is available Monday to Friday, 9:00 AM – 6:00 PM ET. We are closed on Saturdays, Sundays and U.S. public holidays. Messages received outside these hours are answered on the next business day.