Refund policy

Last updated: August 7, 2026

This Refund Policy applies to purchases made from woodandcast.com.

Wood & Cast is operated by NOAVENTI LLC (EIN: 37-2245328).

  1. 30-DAY RETURN PERIOD

You may request a return within 30 calendar days after the date your order is delivered.

To qualify for a change-of-mind return, the product must generally be:

Unused.

Unwashed.

Unmodified.

Free from stains, odors, scratches, damage, or signs of wear.

Returned with all accessories, components, instructions, gifts, and original packaging.

Suitable for resale.

We may refuse or reduce a refund where a returned product has been used, damaged, altered, returned incomplete, or handled beyond what is reasonably necessary to inspect it.

Nothing in this Policy limits any mandatory consumer right or statutory remedy.

  1. RETURN AUTHORIZATION

You must contact us before returning any product.

Email support@woodandcast.com and include:

Your full name.

Your order number.

The product you wish to return.

The reason for the return.

Photographs or video where the product is damaged, defective, incorrect, or incomplete.

Do not send a return to the business registration address or to the address shown on the parcel without receiving return instructions from us.

Unauthorized returns may be refused or may experience significant processing delays.

  1. RETURN ADDRESS

Approved returns must be sent only to the return address supplied by our customer service team.

The following address is our official business registration address and must not be used for product returns unless we expressly authorize it in writing:

NOAVENTI LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

  1. CHANGE-OF-MIND RETURN SHIPPING

For a return based on preference, size, color, duplicate purchase, accidental purchase, or another reason not caused by a product defect or our error, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless required by law or the return results from our error.

We strongly recommend using a tracked shipping service and retaining proof of shipment.

Wood & Cast is not responsible for a return parcel lost or damaged before it reaches the authorized return location.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Inspect your order promptly after delivery.

Contact us at support@woodandcast.com if your item arrives:

Damaged.

Defective.

Broken.

Incomplete.

Different from the product ordered.

Your claim should include clear photographs or video showing:

The product.

The issue.

The packaging.

The shipping label where relevant.

Where the claim is validated, we may provide an appropriate remedy, such as:

A replacement.

A replacement component.

A full or partial refund.

Another remedy required by applicable law.

Do not dispose of the product or packaging until we confirm that it is no longer needed for the claim.

  1. GLASS, CERAMIC, AND BREAKABLE PRODUCTS

For glass, ceramic, cast-iron enamel, or other breakable products, visible shipping damage must be reported as soon as reasonably possible after delivery.

Photographs or videos should show the outer parcel, protective packaging, shipping label, and damaged product.

Damage caused after delivery by impact, dropping, misuse, thermal shock, improper cleaning, or use contrary to the instructions is not considered shipping damage or a manufacturing defect.

This does not limit mandatory consumer protections.

  1. NON-RETURNABLE ITEMS

Unless defective, incorrectly supplied, or otherwise required by law, the following may not be eligible for return:

Gift cards.

Items marked final sale.

Personalized or custom-made products.

Products damaged through misuse or improper care.

Items presenting a hygiene or safety concern after use.

Products returned outside the 30-day return period.

Any non-returnable status will be disclosed before purchase where required.

  1. PROMOTIONAL AND BUNDLE RETURNS

If you return part of a bundle, “buy one, get one,” free-gift, or multi-product promotion, the refund may be recalculated based on the products you keep.

To receive a full refund for a complete promotional bundle, all products and gifts included in the offer must generally be returned.

If a free product or gift is not returned, its stated or reasonable value may be deducted from the refund where permitted by law.

  1. REFUND INSPECTION

After receiving a return, we will inspect it and notify you whether the refund has been approved.

Approved refunds are issued to the original payment method.

We do not charge a restocking fee.

We may deduct, where legally permitted:

The value of missing items.

Loss in value caused by use or damage.

Non-refundable original shipping charges.

Authorized return-shipping charges.

Adjustments relating to promotional products retained by the customer.

  1. REFUND PROCESSING TIME

Once approved, refunds are generally initiated within 10 business days.

Your bank, card issuer, PayPal, Shop Pay, or other payment provider may require additional time to post the refund to your account.

We do not control financial institution processing times.

  1. LATE OR MISSING REFUNDS

If you have not received an approved refund:

Check your bank or payment account again.

Contact your card issuer or payment provider.

Allow for the provider’s processing period.

Contact us at support@woodandcast.com if the refund still does not appear after the applicable processing period.

  1. EXCHANGES

We do not offer direct exchanges. To obtain a different product, return the original product, where eligible, and place a new order.

  1. ORDER CANCELLATIONS

Contact support@woodandcast.com as soon as possible to request cancellation.

We cannot guarantee cancellation after the order has entered processing or fulfillment.

If cancellation is no longer possible, you may request a return after delivery under this Policy.

  1. REFUSED OR UNCLAIMED DELIVERIES

A parcel refused by the customer or left unclaimed may be returned to the sender or disposed of by the carrier.

Where permitted by law, actual return costs, carrier fees, and non-refundable shipping costs may be deducted from the refund.

No refund will be issued until the parcel has been returned and identified, unless applicable law requires otherwise.

  1. CHARGEBACKS

Please contact us before initiating a payment dispute so that we have an opportunity to investigate and resolve the issue.

Submitting a chargeback does not automatically cancel an order or create a right to retain both the product and the disputed funds.

We reserve the right to provide order, delivery, tracking, correspondence, and refund evidence to the payment provider.

This section does not prevent you from exercising legitimate rights through your payment provider.

  1. CONSUMER RIGHTS

This Policy is intended to supplement, not replace, mandatory consumer rights.

Customers in the United States and Canada may have additional rights under federal, state, provincial, or territorial laws, including remedies for goods that are defective, unsafe, materially misdescribed, or not delivered.

Where this Policy conflicts with a mandatory legal right, the mandatory legal right applies.

  1. CONTACT

NOAVENTI LLC
Doing business as Wood & Cast
30 N Gould St, STE R
Sheridan, WY 82801
United States
EIN: 37-2245328
Email: support@woodandcast.com
Telephone: +1 (307) 500-4643