Shipping policy

Last updated: August 7, 2026

This Shipping Policy applies to orders placed through woodandcast.com.

  1. SHIPPING DESTINATIONS

We currently ship to eligible addresses in the contiguous United States, excluding Alaska, Hawaii and U.S. territories, and in Canada, with the exception of the province of Quebec, where we do not deliver.

Standard shipping is $6.95 USD within the United States and $5.95 CAD within Canada, and is free on orders of $75 USD or more in the United States and $85 CAD or more in Canada.

Certain remote regions, territories, military addresses, post-office boxes, or restricted locations may not be eligible for all delivery methods.

  1. ORDER PROCESSING

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding applicable public holidays.

Orders placed after 2:00 PM Eastern Time, on weekends, or on U.S. public holidays begin processing on the next business day.

Processing time is separate from delivery time.

  1. ESTIMATED DELIVERY TIME

After processing, estimated delivery is generally:

United States: 5–9 business days.

Canada: 5–9 business days.

The estimated total time from order placement to delivery is therefore generally 6–12 business days.

These delivery periods are estimates and are not guaranteed delivery dates.

  1. POSSIBLE DELAYS

Delivery may take longer due to circumstances outside our reasonable control, including:

Carrier congestion.

Weather events.

Public holidays.

Customs or border inspections.

Remote delivery locations.

Incorrect or incomplete addresses.

Failed delivery attempts.

High-volume sales periods.

Transportation or infrastructure disruptions.

Security or fraud checks.

We will provide available tracking information, but we cannot guarantee carrier schedules.

  1. ORDER TRACKING

A tracking link or tracking number will be sent to the email address or telephone number used at checkout.

Tracking information may take several business days to update after the shipping confirmation is sent.

A lack of immediate tracking movement does not necessarily mean the parcel has not been transferred or is not moving through the carrier network.

  1. MULTIPLE PACKAGES

Products in the same order may be fulfilled from different facilities.

As a result:

Your order may arrive in more than one parcel.

Parcels may arrive on different dates.

You may receive more than one tracking number.

You will not be charged additional shipping solely because we divide an order into multiple parcels.

  1. SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address.

Please verify:

Recipient name.

Street number and street name.

Apartment, unit, or suite number.

City.

State or province.

ZIP or postal code.

Telephone number where requested.

Contact support@woodandcast.com immediately if you notice an error.

We will attempt to update the address, but we cannot guarantee changes after processing or fulfillment has begun.

  1. FAILED DELIVERY

If a carrier cannot complete delivery, it may:

Attempt delivery again.

Leave collection instructions.

Deliver the parcel to a pickup location.

Return the parcel to the sender.

It is the customer’s responsibility to follow carrier instructions and collect the parcel within the carrier’s deadline.

Additional costs caused by an incorrect address, missed collection, refused delivery, or repeated failed delivery may be charged to the customer or deducted from a refund where permitted by law.

  1. DELIVERED BUT NOT RECEIVED

If tracking shows “delivered” but you cannot locate the parcel:

Check around the property and any safe delivery location.

Ask household members, neighbors, reception staff, or building management.

Check the carrier’s delivery photograph or delivery notice.

Allow until the end of the delivery day, as some carriers update tracking before final placement.

Contact the local carrier.

Then contact us at support@woodandcast.com with your order number.

We will review the tracking and available delivery evidence and assist with an appropriate investigation.

A carrier’s delivered scan is evidence of delivery but will be considered together with all relevant circumstances and applicable consumer law.

  1. LOST PARCELS

A parcel is not automatically considered lost because tracking has temporarily stopped updating.

Where tracking shows no delivery after a reasonable period beyond the estimated delivery window, contact support@woodandcast.com.

We may ask the carrier or fulfillment partner to investigate before approving a replacement or refund.

  1. DAMAGED PARCELS

If an item arrives damaged, retain the product and all packaging and contact support@woodandcast.com as soon as reasonably possible.

Include photographs of:

The outer parcel.

The shipping label.

Internal protective packaging.

The damaged product.

Approved damaged-item claims are handled under our Refund Policy.

  1. CUSTOMS, DUTIES, AND TAXES

Applicable sales taxes may be collected at checkout.

International or cross-border shipments may be subject to customs procedures, import assessments, or carrier processing requirements.

Any amount charged at checkout will be shown before payment.

If a carrier or customs authority requests an unexpected payment, contact us at support@woodandcast.com before paying whenever reasonably possible so that we can review the request.

  1. SHIPPING CHARGES

Standard shipping is $6.95 USD within the United States and $5.95 CAD within Canada. Orders of $75 USD or more (United States) or $85 CAD or more (Canada) qualify for free standard shipping. Any other promotional shipping thresholds will be displayed at checkout.

Promotional shipping offers may be limited by destination, product, order value, or promotional period.

Original shipping fees are generally non-refundable after fulfillment unless required by law or the shipment failed due to our error.

  1. PREORDERS AND BACKORDERS

Where a product is sold as a preorder or backorder, the estimated shipping date will be disclosed on the product page or communicated separately.

If an order contains both available and preorder products, the products may be shipped separately or held until all items are available.

  1. ORDER CANCELLATION

Contact us as soon as possible at support@woodandcast.com to request cancellation.

We cannot guarantee cancellation once processing or fulfillment has begun.

After shipment, the order must be handled under our Refund Policy.

  1. CONSUMER RIGHTS

Nothing in this Shipping Policy excludes or limits mandatory consumer rights concerning delivery, non-delivery, damaged goods, misleading delivery representations, or refunds.

  1. CONTACT

For shipping assistance, contact:

NOAVENTI LLC
Doing business as Wood & Cast
30 N Gould St, STE R
Sheridan, WY 82801
United States
EIN: 37-2245328
Email: support@woodandcast.com
Telephone: +1 (307) 500-4643